Shipping policy

 

DELIVERY & SHIPPING

 

Delivery Time= Processing Time + Shipping Time

 

For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

 

PROCESSING TIME

 

Processing time differs from product to product. All items are made-to-order and request up to 2 weeks to handcraft your jewelry piece 

SHIPPING TIME 

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page. 

*Please note that the time frame mentioned above doesn't include production time and account for delays for service and weather disruptions.

We offer two different kinds of shipment times: 

standard shipping (Domestic)  usps: 3-5 working days (processing time not included) 

expedited shipping usps (Domestic)2-3 working days (processing time not included) 

Standard shipping (international) 6-18 business days (processing time not included)

if it has been 4 weeks and you have not received your order please email us with your order number. Please allow 72 business hours for a response  

Tracking An Order

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please Email customercare@zobial.com